Yes, we do support both mod_rewrite and .htaccess in our standard Basic plan. CDN accounts do not support mod_rewrite and .htaccess though.

We prefer that you enter a support ticket for any issues that you may have regarding your Fileburst Account. In order to place a support ticket, please go to https://helpdesk.fileburst.com [1] and Click on "Submit a Ticket". Shortly after you sub...

We have techs monitoring the helpdesk 24/7/365 who will respond to your support ticket as soon as possible, mostly within 30 minutes. If you don't receive any reply after 24 hours, please re-submit your ticket. It's very likely that the ticket was not ...

Yes, you can create sub-directories easily via FTP just like a regular hosting account. And also you can password protect the directories and/or sub-directories, using "Lock Folder" button on the File Manager.

Yes, you can see the download statistic of your account, by login to your Control Panel, then click on the "ANALIZE" menu, and then click on the "View Download Statistic" menu to see it. The download statistic is updated daily.

Yes, you can password protect your folders, by login to your Control Panel, then click on the "MANAGE", and then click "File Manager" submenu, highlight/select the directory name of your files you want to password protect and setup the username/password b...

You can login into your control panel , then click on the "ANALIZE" menu, and then click on the "Download Raw Logs" menu to view and download your raw log files. You can use your favorite log analyzer software to process the log file daily.

If you already have download links to your files already scattered around the Internet obviously you don't want to have to go and change them all. If your web site is hosted on a UNIX server then you can just create an .htaccess file in the root directory...

You can create an .htaccess file and upload it in the "www" directory of your FileBurst account. It's a plain ASCII text file named ".htaccess" (note the period at the beginning of the file name). An example of a .htaccess file with rules to block b...

You can login to your Control Panel, then click on the "SETTINGS" menu, and then click on the "Account Settings" submenu, and then tick the "Allow Directory Browsing" and click "SAVE" button to disable directory browsing.

You can use mod_rewrite to accomplish that. Here's a sample .htaccess file: RewriteEngine OnRewrite Rule filename-.*.exe filename.exe This will rename "filename-(anything).exe" to "filename.exe".

It's very possible that your machine's IP address is being blocked by our firewall due to excessive invalid login attempts. Please contact support along with your machine's IP address to get it unblocked right away. You can get your machine's IP address ...

Yes, You can. When it's exceeded, you will get notified by email so you can either let it go or disable your account temporarily. You can login to your Control Panel, then click on the "SETTINGS" menu, and then click on the "Account Settings" submen...

It's hard to track accurately the number of completed downloads, due to people using download manager software (Getright, Flashget, Gozilla, etc) that can split the file download into several smaller downloads. To get a more accurate number of actual dow...

There's a known issue with IE browsers where it would cause corrupted downloads. The solution is to clear the browser's cache before retrying the download, or encourage your users to use a download manager software. There's a free download manager h...

The "403 Forbidden" error can be caused by the following reasons: * Directory browsing is disabled and you're trying to access the root folder without entering the exact file path in the URL, e.g. "http://accountname.fileburst.com". If you want to ...

That's because your FTP users can only connect using normal FTP connections. SFTP is not supported yet and only available for the main FTP account. Sorry for the inconvenience.

When you upload your files via FTP, please make sure you set the upload mode as BINARY (not ASCII/text) and verify that the file size is correct.

Please check the following if your video (hosted on Fileburst) are not played properly on the browser: * check the video filename path * check the video player settings * some videos (e.g. flv/swf) needs Adobe Flash plugin to be installed on th...